1.  How can I get the photographers Chicaboo VIP special pricing?   Read more here: https://www.shopchicaboo.com/Photographers-Discount-_ep_42-1.html

2.  Where do you ship from?   Carlsbad, CA

3. How long before I get my order?   We do our BEST to ship orders out in 1-2 business days. Depending on the items weight it will transit time is generally 2-6 days USA & 2-9 business days for larger orders or props. Business Days are Monday-Friday (Excluding Holidays). If you place an order during sales events, please allow up to 2 weeks for delivery for US orders & 2-4 days for processing & packing. International Orders please allow 2-3 weeks transit time once shipped.

4.  Are your items ready to ship or pre-order?   All items on the site are ready to ship, unless stated that it is a pre-order. If it is pre-order please read the description details & lead time.

5. What is your return policy?  Due to the nature of the industry & discount provided on this site, we do not accept returns at this time. If you have an issue with an item being damaged, please email us right away! We stand behind our products & want you to be satisfied! Custom orders or pre-order sales are final.  All orders purchase on sale from regular price are FINAL SALE.

If you make a mistake & order the wrong items, we will accept it back, if you contact us within 3 days of delivery.  Please note that there is a $4 restocking fee per item, and buyer is responsible for all shipping charges related to the return, this includes FREE SHIPPING paid by Chicaboo on original order, which will be deducted from the refund. 

7.  International Orders:  Please note that VAT & duty fees are not included in the cost. Please make note. We can ship worldwide! If you get an error that we do not ship to your country shoot an email to customer service with screenshot of your cart & we will set up a custom listing. [email protected]  If there are shipping overages for your order, we will process a refund for it, the following Wednesday after it ships.

8. Do you offer Pickup Orders?  Yes we do!  Please leave a note at checkout that you will be picking up & we can provide you with pick-up instructions.

9.  My shipping costs seem high!?  Please note that it is impossible for us to figure out what the actual shipping costs are until the order is packed, especially for larger items & props. We will issue shop credit for shipping overages exceeding $5, international orders will refund.  Please note that handling fees during sales might be higher due to the additional staff (about $1 per item) since we must add to the schedule more people to meet shipping deadlines. If you place an order for a larger prop item & live inn Hawaii, Alaska, Guam or Puerto Rico, there will be an additional shipping fee required, please note.  If you have any issues regarding shipping, please message us before placing an order.

10.  I am looking for matching items or colors for my bonnet or set up, How can I tell if something matches?
  The only way an item will match, is if it is sold as a set, or yarn or fabric is from the same dye lot. We are happy to help you coordinate, so shoot us a message at [email protected], and we will be happy to get you some options!  Please allow 24 hours for a reply.

11.  Help I need to cancel my order!?  We are happy to cancel your order if it has not shipped. We cannot canel orders placed on the weekends.  Please note there is a $2 processing fee for cancelling orders. There are no cancellations on pre-orders or custom orders. Please email us if you have any questions regarding cancelling an order. [email protected]

12.  Do you combine orders?
updated 2/14

We do not combine orders during events or sales.  We NOW CAN combine orders at other times when the order is placed before the other ships & you contacted customer service PRIOR to ordering for instructions. Please note there is a $1 fee (deducted from shipping refund) since it is longer to process the order when you combine.

10.  Help I have a problem with my order!?
We are human & sometimes there can be a mistake or issue with your order. Please send an email with your problem & include your order number, or name to [email protected]  We will get back to you as soon as possible & will make sure you are taken care of!  Customer service is our top priority!  Please inspect your items after delivery.  If your order is damaged or defective you must notify us within 3 dayd of delivery for a replacement or resolution.  We understand that sometimes things are overlooked & will offer partial credit for the issue if notified within 2 weeks. We will not credit or replace for items that are damanged if we are not notified within the 2 weeks from delivery.

11. RUSH ORDERS or EXPEDITED shipping?
Currently we do not charge a "rush" fee unless we have to make an extra drive to the post office.  Many times we are able to expedite an order, but please email us BEFORE placing the order, so we can make sure we can accommodate your expedited shipment.

12. Prop Orders:
 For international orders, if item is damaged in transit, we will not replace the item. We do not ship Props to PO Boxes.

13.  I want to use your product for my digital background or backdrop? So sorry, We do not authorize use of any of our products to create, make or distribute designs and/or templates in printed or digital form (ie digital backdrops for compositing etc).

14.  How do I wash or care for my gown?  You can find that information by clicking here https://www.shopchicaboo.com/Gown-Care-Instructions_ep_47-1.html